Outlook 2016 global address list not updating cached mode

Maintained by your IT department and stored on the Exchange server, the GAL usually contains names, addresses and email information for everyone in your organization with a company email address.

If more than one name contains the letters you typed, you can select a name from the list.

If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.

someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.

The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.

Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.